What's the charging port of A6
USB-C charging.
How to adjust the volume on the A6?
Volume + : single push the right MFB
Volume - : single push the left MFB
What can we do if the A6 does not fit for you?
You can change the size of the headphone to fit you
What is the waterproof of A6?
A6 has IPX5 waterproof rating
What is the Bluetooth of A6?
The Bluetooth version of A6 is V5.0 which supports devices whose bluetooth version is above V4.0.
How many mics on A6?
The headset has ANC active noise reduction and a total of 5 MICs. Two MICs on the left and right are used for ANC active noise reduction, and the remaining 1 MIC is used for calls (right).
How to reset A6?
The way to reset this model is to long press "power on" and "volume +" button for 5s when the headset is in power on(not during in a call) until the LED indicator will flash in purple light for 2s, you will hear "beep" twice, and then it automatically enter the pairing status;
When the headset enters the pairing status, accompanied by a "PAIRING" voice prompt, the LED indicator will flash a red and blue interactively, then reconnect it to your phone.
Could the A6 connect to several devices at the same time?
A6 does not support to connect to several devices at the same time.
What can we do if the headset won't turn on?
1.Please check if they need to be charged.
2.Long press the power button 3s, the blue LED light will be steady on 2s and then go off after flash slowly once.
3.Try to reset the earbuds.
What can we do if the headset sound gets lower?
1. Please change other songs or videos to have a try.
2. Change other devices to see if the problem still happens. 3. Please volume up by the headset and the device.
4. Please try to reset the headset.
What can we do if the other side could not hear you when calling?
1. Please choose to pick up phone calls via the headset.
2. Please do not mute the phone calls.
3. Please kindly adjust the volume through the headset and devices to see if it works better. 4. If you are using the headset with an Android phone, please check the settings to see if you have allowed both phone audio and media audio to be transmitted through the headset. 5.Please change other devices to see if it gets better.
What can we do if the headset stopped connecting to your device?
1. Please check if the headset can connect to other devices.
2. Try to reset the earbuds.
3. Check whether the DUT mode is entered. Enter DUT mode: in the unconnected state and search pairing state, press and hold the power button + volume "-" button for 5 seconds at the same time, and the purple light will be on for 1 second and off for 1 second after entering; exit of DUT mode: plug in 5V power supply, the headset can exit DUT mode.
Why my headset lost connection sometimes?
1) Please check if you need to charge the headset.
2) Please check if it happens when you use wifi or 4G/5G.
3) Please check if there is any obstacle or interference around you while using the headset; Like Wireless remote control equipment, radar and so on, the Microwave oven will also affect the Bluetooth signal. Please also make sure the distance between earbuds and device is in 10m when there is no obstacles or interference .
4) Please clear the pairing record and restart your phone to have a try.
5) Please try to reset the headset.
Why my earbuds stop suddenly when listening to Apple Musics?
It's about iPhone's system bug about Apple music please. You could try to update your IOS System to IOS14.7 which will solve the issue.