Air4 Earbuds Deliver Wireless Lossless Audio

It shows the battery power left in the charging case. 

50%-100% Green 
10%-49% Yellow
10% or less Red 

While charging the case, the indicator flashed slowly. 
0%-19% Red 
20%-69% Yellow 
70%-100% Green 

Please try to use another known working charging cable to charge the charging case for more than 10 hours through your computer. Compared to other electronics, the headphones are low power products. Hence for charging safety, please do not use fast charger.
 

Please put the earbuds into the case and you will see the red light on the earbuds when charging 
Warm tip: Please be careful not to press the earphone too hard in the charging case, so as not to damage the copper pillars in the charging case.

 

1.The charging case has no remaining power. Placing the earbuds back into the charging case can’t turn them off if the case battery is dead.  
2.Please make sure the earbuds are correctly placed in the charging case, and make sure the charging contacts are clean. Please try to clean the places between the charging case and the earbuds with something like a microfiber cloth.

 

The battery of the earbuds needs maintenance and should be charged at least every three months, if not, the earbuds can cause deep self-discharge by not charging for a long time.  
In addition, not using the earbuds for a long time, and earbuds storage location is not dry, moisture will also cause damage to the earbuds.  
If you haven't used your headphones for five months, the battery is probably dead. At this point, we suggest that you first check whether the charging case has power (whether the indicator light is on) and whether the charging contact at the bottom of the earbuds and charging case is dirty.  
If there is dirt, please clean the charging contact at the bottom of the charging case with a dry cloth or towel. As for earbuds not turning on or the battery drain rapidly when earbuds are taken out of the case, Our recommendation is to place the earbuds into the charging case for 2 hours and close the cover repeatedly and try this way for 1-2 days.

1. Fill in email address and set and confirm password 
2. Click "get verification code" 
3. Type in the code you get from your email 
4. Finish register

 

1. Make sure your phone is connected with good network and try to send the code again about 2 minutes later; 
2. Check your spam folders/junk inbox first; 
3. Try to register with a different email address; 
4. Uninstall the App of the SoundPEATS then re-install it and restart your device to register again; 
5. Please manually type your e-mail into the area instead of auto fill for your e-mail address, and also please pay attention to the format of English letters and the space before and after the email address; 
6. Please try to turn off anti-virus software. If you have data encryption software on your phone, you may have to turn it off momentarily;

1.Please first to check if your SoundPEATS earbuds app has updated to the newest version. You can log in the app and find the icon with three bars in the upper left corner, find "about" to check the SOUNDPEATS version is. Please upgrade to make sure you get the newest version. 
2. Please make sure that the earbuds Bluetooth name is the default “SOUNDPEATS Air4“.If you changed the default name, please change to its original format. Then restart your phone. Please note that if you change the default Bluetooth name of the model, it may cause connection issue to this app. 
3. Please make sure both earbuds pair with each other, then connect to you phone first. After the earbuds connected to your phone, then please open the app to connect earbuds. 
4. If the earbuds could not still connect to app, please follow the steps one by one:  
-try to turn off earbuds app completely (Turn off the background running of the app totally); 
-unpaired the earbuds via your phone, then turn off phone Bluetooth; 
-put two earbuds into the charging case and do a reset as the manual; -reconnect the earbuds to your phone first after reset (In this step, please make sure SoundPEATS APP is off); 
-re-open the app to search earbuds to connect to app;

Please try the following: 
1. Please try to reset the earbuds as the manual; 
2. Take the earbuds out of the charging case and leave some time for the two earbuds to pair with each other. Then please turn on the blue tooth of your phone to connect with the earbuds; 
3. Make sure your phone is connected with good network. Turn off the app and reopen it; 
4. Try to connect the app with your phone and do the upgrade again; 
 
Precautions during the app upgrade process: 
1. During the upgrade, the distance between the earbuds and the mobile phone must be within 0.5 meters; 
2. Do not put the earbuds into the charging case; 
3. Do not disconnect, play music, or answer the phone calls; 
4. Don't close or shrink the upgrade page;