Why can not receive a verification code?
1. Please check whether there is a blank in or behind your email address. If there is a blank, please delete it;
2. Please manually type your e-mail address into the log-in area instead of auto fill, and also please pay attention to the format of English letters;
3. Check your mails and spam to get the verification code.
Why there is a QR code on the screen, but you can not connect the watch to your App?
1. Register an account on SoundPEATS Sports App;
2. Go to the device page, and select (Add Device);
3. Use the Scan Icon to scan the QR code to connect watch to your app;
4. Confirm connection on your watch.
Why there is no track on the app?
1. Check whether the device's GPS is open at the period;
2. Check whether you keep wearing the watch at the period;
3. Check the authority of SoundPEATS Sports App.
You need to allow this App to read your location when use.
Why there is no SMS notification?
1.Check on the App's Device page first to see whether you have opened the SMS notification.
2.Check the authority of SoundPEATS Sports App. You need to allow this App to read your SMS.
How can I change the language of the Watch?
Go to the Device Page of our App; Deivce-Universal settings-Device Language
How can I change the Kilometer to British meter?
Go to the Device Page of our App; Device-Universal settings-Unit
How can I change to Military time?
Go to the Device Page of our App; Device-Universal settings-Time system
How can I change Celsius to Fahrenheit?
Go to the "Home" page of our App, you will see whether shown on the left top of the page. Click the weather information, there is Celsius and Fahrenheit Icons on the right top of the page. Please click it to change to the unit you want.
How can I change the Watch face?
1.Swipe up from the bottom edge of the dial home page: open the control panel;
2.Select" setting"- change "Watch face".
Why there are only 3 lights which are flashing green?
There are only 3 LED lights on the back of the watch, aonther one is a sensor.
Why there are no sleeping records on the Watch?
1. Please confirm you wear the watch while sleeping, otherwise the device will not record any sleeping data
2. The device will start to record data (including deep, light and awake sleeps) 30 minutes after lying on bed and end once you sit up, so any sit-up may affect the recording
3. The time to fall asleep needs to be over 3 hours. If the total fall asleep time does not reach 3 hours, no recording will be made. Due to the vague concept of time, sleeping time is more than 4 hours more accurate
4. Falling asleep time is after 6 am, sleep data may not be recorded.
5. The state of sleep is very poor, turning over many times at night, being awake, etc., insomnia, may not be able to record sleep
Can I share the date to another App?
Our Watch1 supports sharing data to Apple Health and WeChat sports only.
How the Watch controls music?
1.Swipe up from the bottom edge of the dial home page: open the control panel;
2.Select" Music Setting"- control music. It supports next track, previous track starting and music pause/on.