How the lights flash when you use T3?
1. Not pairing successfully: Both earbuds flashe blue quickly.
2. Pairing mode: One earbud flashes blue slowly, the other one stay blue always.
3. Connected to device/Standby: Both earbuds stay on blue light.
4. Play the music: No lights; Pause music: Stay on blue light.
How to reset T3?
1.Clear the pairing data from your device.
2.Take out the two earbuds from the charging case, press and hold the multifunctional buttons for 10s until the blue indicator lights in both earbuds flash for three times and then go out. At this time, the earbuds are off, and then press and hold the multifunctional buttons of both earbuds again for 10S until the blue indicator lights flash twice, and the reset is completed.
3.Place the earbuds back into the charging case and close the case lid, waiting for seconds, and then open it again. The earbuds are activated successfully.
What can we do if the earbuds won't turn on?
1.Please check if they need to be charged.
2.Take earbud out of the case and press and hold the MFB for 1.5s to power them on manually. You will see the blue light turn on the earbuds.
3.Try to reset the earbuds.
What can we do if the earbuds stopped pairing with each other?
1. Please check if the earbuds need to be charged first.
2. Try to reset the earbuds
Why are the earbuds still connected to my phone after placing them back and closing the case lid?
1.Check whether the charging case has battery power. If it has run out of battery, closing it will not disconnect the earphones from the device.
2. Please make sure the earbuds are correctly placed in the charging case, and the contactors on both the charging case and earbuds are clean. Please try to clean them with something like microfiber cloth.
What can we do if the following issues happen?
1. One earbud has no sound, or both earbuds lost the sound.
2. The volume of one earbud is lower than the other.
1. Please change other songs or videos to have a try.
2. Change other devices to see if the problem still happens.
3. Please try to gently clean off the screen with a little alcohol pad.
4. Please try to reset the earbuds.
What can we do if the other side could not hear you when calling?
1. Please choose to pick up phone calls via the earbuds.
2. Please do not mute the phone calls.
3. Please kindly adjust the volume through the earbuds and devices to see if it works better.
4. If you are using the earbuds with an Android phone, please check the settings to see if you have allowed both phone audio and media audio to be transmitted through the earbuds.
5.Please change other devices to see if it gets better.
6. Please adjust the earbuds when you wear and try to take one earbud out of your ears and hold them up to your mouth to see if it gets better.
Why my earbuds stop suddenly when lisening to Apple Musics?
It's about Iphone's system bug about Apple music please. You could try to update your IOS Syetem to IOS14.7 which will solve the issue.
What can I do if I want to use only one earbud while calling?
If you want to use just one earbud, please put the other into the charging case.
Why my both earbuds is not loud enough?
1. Increase the volume of both your device and earbuds.
2. Use a peice of clothing with a little alcohol to clean the screen.
3. Please try to reset the earbuds.
Why my earbuds can not connect automaticaly to my device?
1. Check whether you have turned off earbuds manually before put it back into the charging case;
2. Check whether you have connected earbuds to another device before.
Why my earbuds lose conection somtimes?
1) Please check how many battery they left when the issue happens.
2) Please check if it happens when you use wifi or 4G/5G.
3) Please check if there is any obstacle or interference around you while using the headphones; Like Wireless remote control equipment, radar and so on, the Microwave oven will also affect the Bluetooth signal. Please also make sure the distance between earbuds and device is in 10m when there is no obstacles.
4) Please clear the pairing record and restart your phone to have a try.
Why I feel the sound effect in one earbud is different from another one?
When some music is recorded, it contains two independent channel information. When playing, the left channel sound can be output through the left headphone, and the right channel sound can be output through the right headphone. This is the basic principle of stereo. So when the earbuds is in stereo mode, you can feel that the two sides are sometimes different, there is something with the music, you could change some differect types of music or videos.
