Clip1

1. Please touch the middle of the control zone. And when your hand is wet, the touch control may not work, please keep your hand dry. 
2. Please try to skip the songs more times, you will find the best frequency to control the earphones. When you don't find the frequency you may think the earphones don't work, please give it some patient.  
3. Another way for you to have a try: discharge the earphones, then charge and reset.

1.When the charging case is closed the status indicator shows the battery level of the case. 
2.When the charging case is open and the earphones are inside, the status indicator shows the earphones battery level. When you take out the left or right earphone, the indicator shows the corresponding earphone's battery level (solid light for l second).

1. Connect the charging case to a Type-C charger.(The current doesn't exceed 1A) 
2. If the earphones stay idle for an extended period, charge them at least every three months to prevent the battery from being damaged.
 

Please try to use another known working charging cable to charge the charging case for more than 10 hours through your computer.(take the earphones out of the charging case when you charge it. )
Compared to other electronics, the earphones are low power products. Hence for charging safety, please do not use fast charger.
 

1. The charging case has no remaining power. Placing the earphones back into the charging case can’t turn them off if the case battery is dead. 
2. Please make sure the earphones are correctly placed in the charging case, and make sure the charging contacts are clean. Please try to clean the places between the charging case and the earphones with something like a microfiber cloth.

 

Earphones left uncharged for a long time may indeed experience some degree of battery degradation. Even lithium-ion batteries, if left unused for a long period, may encounter the following situations:  
* Battery self-discharge: Batteries naturally discharge even when not in use, which is determined by the chemical properties of the battery. If left uncharged for a long time, the battery may gradually lose charge due to self-discharge. 
* Battery aging: Over time, the chemical components of the battery will gradually age, leading to a decrease in battery capacity, even if it has not been used. 
* Deep discharge: If the battery remains in a low-charge state for a long time, it may enter a state of deep discharge, which can accelerate battery aging. 
To maximize battery life, it is recommended to periodically charge headphones that are not used for a long time, avoiding leaving the battery in a completely discharged state for extended periods. Additionally, it is best to store the battery with about 50% charge and keep it in a cool, dry place, avoiding high temperatures and humid environments. 
Your earphones have likely experienced battery damage due to being left unused for an extended period.  
You might try the following steps to see if there's any possibility of repair: 
1. Connect the earphones to a computer and charge them for 10 hours; 
2. Reset the earphones.

 

Generally speaking, the main earphone consumes more power. The difference may be within 10%.

The product promotion page includes the duration of a single charge of the earphones and the total duration of use with the charging case. The battery life of earphones is related to volume and Bluetooth encoding.

The earphones support waterproof. After encountering water, please dry the earphones with a hair dryer and clean the charging port in a timely manner to ensure a dry environment before putting them into the charging case.

We have a responsibility to remind you of some important safety and product maintenance precautions regarding the idea of using earphones in the shower that you mentioned. 
Firstly, most Bluetooth earphones have a certain degree of waterproof function, but they are not specifically designed for underwater or humid environments. Water and moisture may cause damage to the electronic components of earphones, leading to earphone malfunction or permanent damage. In addition, water vapor and rapid temperature changes may also affect the performance and lifespan of earphones.  
For your safety and long-term use of the earphones, we recommend that you: 
1) Avoid humid environments: Please do not use earphones in showers, swimming, or other activities that may come into contact with water.  
2) Product maintenance: After using the earphones, if there is sweat or moisture on the surface of the earphones, please gently wipe them with a clean soft cloth to prevent moisture from seeping into the inside of the earphones.  
3) Safety first: Your safety always comes before anything else when you’re around water. We don’t want our earphones to distract you from staying aware of your surroundings.

1. Fill in your email address and set and confirm your password (please use a combination of letters and numbers, and avoid special characters like %$#@).
2. Click “Get verification code.”
3. Type in the code you get from your email.
4. Finish registration.

1. Make sure your phone is connected with a good network and try to send the code again about 2 minutes later.
2. Check your spam/junk inbox.
3. Try registering with a different email address.
4. Uninstall and re-install the app, then restart your device and try again.
5. Manually type your email instead of using auto-fill, and make sure there are no spaces before or after the address.
6. Try turning off anti-virus software or temporary data encryption software if it interferes with app access.

Creating an account is essential for utilizing the app, which is designed to deliver tailored services exclusively for our valued customers. This step is crucial for personalizing your experience and ensuring you receive the best service we can offer.

The app requires only your email address to send a verification code, which is a standard procedure to confirm your identity and secure your account. Upon registration, a unique account is created for you, allowing us to retain your preferences and previous activities within the app for a seamless experience.

Furthermore, we've established a dedicated feedback channel within the app for customers to share inquiries. An email address is necessary for us to respond promptly and effectively. Rest assured, we are committed to safeguarding your privacy and will not disclose any personal information.

1. Check if your PeatsAudio app has been updated to the newest version. You can log in to the app, tap the three-bar icon in the upper left corner, and find "About" to check the version. Please upgrade if needed.
2. Make sure the headset Bluetooth name is the default “SOUNDPEATS Clip1.” If you changed it, restore the original name and restart your phone. Changing the Bluetooth name may cause connection issues.
3. Make sure your phone’s location function is turned on, and that you’ve granted all necessary permissions to the app.
4. Ensure both earphones pair with each other before connecting to your phone, then open the app to connect.
5. If the earphones still cannot connect, please follow these steps:
- Turn off the PeatsAudio app completely (remove it from background).
- Unpair the earbuds via your phone and turn off Bluetooth.
- Put both earbuds into the charging case and reset as per the manual.
- Reconnect the earbuds to your phone first (make sure PeatsAudio app is off).
- Reopen the app and search for the earbuds again to connect.

Please try the following:
1. Reset the earphones as per the manual.
2. Take the earphones out of the charging case and wait for them to pair with each other. Then, turn on Bluetooth on your phone to connect.
3. Ensure your phone has a stable network connection. Close and reopen the app.
4. Try connecting the app to your phone again and repeat the upgrade.

Precautions during the app upgrade process:
1. Keep the distance between the earphones and the phone within 0.5 meters.
2. Do not put the earphones into the charging case.
3. Do not disconnect, play music, or answer calls.
4. Do not close or minimize the upgrade page.

1. Open the app and enable the Dual Device Connection function.
2. Pair the earphones with Device A first. After successful pairing, turn off Bluetooth on Device A.
3. Repeat the pairing process to connect the earphones with Device B and keep them connected.
4. Turn on Bluetooth again on Device A.
5. The earphones will automatically connect with both devices next time.

When Dual Device Connection is enabled, LDAC encoding may not be available due to Bluetooth bandwidth limitations. Dual-device connection uses the Multi-Point feature, while high-fidelity codecs like LDAC require substantial bandwidth. Even the latest Bluetooth versions cannot handle both simultaneously, so these two features cannot be enabled at the same time.

1. It may be caused by the sound hole being blocked by foreign objects. Please try to gently clean it with a little alcohol to avoid dust or secretions blocking.
2. Please change other devices to see if the problem still exists.
3. Please reset the earphones.

1. Please change other songs or videos. For some songs and videos, the sound effect is unstable.
2. Please change other devices. Try this:
- Unpair and delete from your original device.
- Pair with a new device and play music.
- Unpair and delete from this new device.
- Pair back with the original device.
3. Please clean the sound hole.
4. Try to reset the earphones.
5. Adjust the “Audio Equalizer” in your phone:
- iPhone: [General] - [Accessibility] - [Hearing]
- Android: [Accessibility features] - [Accessibility] - [Audio balance]
6. Do a test of “Adaptive EQ” in the application.

1. Please choose to pick up phone calls via the earphones.
2. Please do not mute the phone calls.
3. Please clean the Mic holes to avoid dust or secretions blocking.
4. Please wear both earphones instead of just one.
5. Adjust the volume through the earphones and devices.
6. If using an Android phone, check settings to ensure both phone audio and media audio are transmitted through the earphones.
7. Please try other devices.

On some older Windows devices, you may see two options:
- "SOUNDPEATS Clip1 Hands-Free AG Audio"
- "SOUNDPEATS Clip1 Stereo"
Please select "SOUNDPEATS Clip1 Stereo" for media audio. For calls, manually switch to "SOUNDPEATS Clip1 Hands-Free AG Audio".

On Mac/Windows for call audio:
A) Input device: disable Realtek(R) Audio and "SOUNDPEATS Clip1 Stereo".
B) Output device: disable Realtek(R) Audio or stereo mix.
C) Set only "SOUNDPEATS Clip1 Hands-Free AG Audio" as input and output to use earphones for calls.

Steps to troubleshoot:
- Check earphone and case battery levels; charge if low.
- Update earphone firmware via the app.
- Factory reset the earphones and re-pair.
- Check other connected devices; remove unnecessary connections.
- Restart your phone and its Bluetooth.
- Reduce interference from high-EMI areas.
- Check network signal if making calls over the internet.

Possible solutions:
- Stay within effective Bluetooth range (~10m) and reduce interference.
- Change Wi-Fi channels to avoid frequency conflicts.
- Remove unnecessary Bluetooth connections.
- Ensure earphones have sufficient battery.
- Re-pair the earphones.
- Update firmware and drivers.
- Avoid pairing with too many devices.
- Test with other devices for compatibility.
- Reset the earphones if problems persist.

1. When closed, the indicator shows the battery level of the case.
2. When open and earphones are inside, it shows the earphones’ battery. Taking out the left or right earphone shows its battery (solid light for 1 second).

1. Connect to a Type-C charger (current ≤1A).
2. If unused for long periods, charge every 3 months to prevent battery damage.

Use a known working charging cable to charge via a computer for more than 10 hours (remove earphones when charging).
Do not use fast chargers due to safety; earphones are low-power devices.

1. The case may have no power; earphones won’t turn off.
2. Ensure earphones are properly seated and contacts are clean; clean with a microfiber cloth if needed.

Unused earphones may experience:
- Battery self-discharge
- Battery aging
- Deep discharge
To maximize life, charge periodically, store at ~50% in a cool, dry place, and avoid full discharge.

Steps to attempt repair:
1. Connect earphones to a computer and charge 10 hours.
2. Reset the earphones.

Generally, the main earphone consumes more power; differences are usually within 10%.

Product page shows single-charge duration and total use with the charging case. Battery life depends on volume and Bluetooth codec.

Earphones are waterproof. After contact with water, dry them with a hair dryer and clean the charging port before placing in the case.

Earphones have some waterproofing but are not designed for showers or humid environments.
Recommendations:
1. Avoid humid environments (showers, swimming).
2. After use, wipe sweat or moisture.
3. Prioritize safety around water and avoid distractions while using earphones.

Earphone Overheating:
It's possible that the heating of the earphones during use is normal or it may be caused by specific circumstances. Here are some common reasons that may cause earphones to heat up:
* Normal use heat generation: When playing high-resolution audio sources or using high volume, earphones may become warm due to increased power consumption. This condition usually returns to normal temperature after the corresponding activities are completed.
* Ambient temperature: Using earphones in a high-temperature environment, or leaving them in direct sunlight for extended periods, may cause changes in the device's performance and behavior, including heating up.
* Power management: If the earphone's power management circuit is working during the conversion of voltage and current, it may generate heat due to its operation. Slight heating is usually normal, but if it feels hot, it may be necessary to check if the charging current is too high.
* Extended continuous use: Continuous and prolonged use of Bluetooth earphones may increase the burden on the battery, leading to heating. It is recommended to give the earphones a rest at times and avoid extended periods of continuous use.
We suggest using your earphones in a well-ventilated environment and avoid using them for extended periods in high-temperature or humid conditions.

Care and Maintenance:
* When the charging case and the earphone have low battery, please charge it in time. And please do not use fast charger.
* Please clean the charging connectors after using, especially after the earphones have been soaked in rain, sweat or other water drops.
* Please charge the earphones and charging case at least once per 3 months when not in use for a long time.
* Keep the earphone away from humidity.
* Do not put the product under direct sunlight or hot areas. High temperatures will shorten lifespan of the earphone, battery or the internal circuit board.
* Power off the earphone when not in use or before storing.
* Do not try to take the earphone apart.
* Avoid dropping or knocking your earphone on hard surfaces.
* Do not use chemicals or detergents to clean the earphone.
* Do not scrape the surface with sharp objects.