What does the indicator light of the charging case display?
1. The battery life of the charging case when the headphones are placed back:
a. Sufficient Battery of the charging case - The red light stays on for 4S and then goes out.
b. Low Battery of the charging case - The red light flashes for 4S then goes out.
2. Charging status of the charging case:
a. the charging case is being charged - the blue light flashes on.
b. the charging case is fully charged - the blue light stays on.
How to charge the charging case?
1. Connect the charging case to a Type-C charger.
2. If the headphones stay idle for an extended period, charge them at least every three months to prevent the battery from being damaged.
What should I do if the charging case won’t charge?
Please try to use another known working charging cable to charge the charging case for more than 10 hours through your computer. Compared to other electronics, the headphones are low power products. Hence for charging safety, please do not use fast charger.
Why are the headphones still connecting to my phone after placing them back and close the case lid?
1.The charging case has no remaining power. Placing the earbuds back into the charging case can’t turn them off if the case battery is dead.
2.Please make sure the earbuds are correctly placed in the charging case, and make sure the charging contacts are clean. Please try to clean the places between the charging case and the earbuds with something like a microfiber cloth.
Does the headphones not use for a long time without charging cause the headphones not to turn on or the battery to drain quickly?
The battery of the headphones needs maintenance and should be charged at least every three months, if not, the headphones can cause deep self-discharge by not charging for a long time.
In addition, not using the earbuds for a long time, and headphones storage location is not dry, moisture will also cause damage to the headphones.
If you haven't used your headphones for five months, the battery is probably dead. At this point, we suggest that you first check whether the charging case has power (whether the indicator light is on) and whether the charging contact at the bottom of the headphones and charging case is dirty.
If there is dirt, please clean the charging contact at the bottom of the charging case with a dry cloth or towel. As for headphones not turning on or the battery drain rapidly when headphones are taken out of the case, Our recommendation is to place the headphones into the charging case for 2 hours and close the cover repeatedly and try this way for 1-2 days.
