SOUNDPEATS TrueAir 2 Charging Case

Trueair2 supports Bluetooth 5.2.

There are two mics on each earbud of Trueair2 which supports CVC noise cancellation.

1. Pairing mode: One earbud flashes white and red, the other is white on. 2. Connected to device/Standby: The white lights are on the two earbuds. 3. Play the music: No light

1. Clear the pairing record between the earbuds and all of your devices. 2. Place both earbuds back into the charging case and ensure that both earbuds are in charging status, press and hold both multifunction buttons for 10s until both indicators flash in white twice. Reset complete.

Trueair2 does not support to connect to several devices at the same time.

1.Please check if they need to be charged. 2.Press and hold the MFB for 1.5s to power them on manually. 3.Try to reset the earbuds.

1. Please check if the earbuds need to be charged first. 2. Try to reset the earbuds

1. Please check if the earbuds can connect to other devices. 2. If any earbud flashes white light rapidly, please double tap the MFB. 3. Try to reset the earbuds.

1. Please change other songs or videos to have a try. 2. Change other devices to see if the problem still happens. 3. Please try to reset the earbuds.

1. Please choose to pick up phone calls via the earbuds. 2. Please do not mute the phone calls. 3. Please kindly adjust the volume through the earbuds and devices to see if it works better. 4. If you are using the earbuds with an Android phone, please check the settings to see if you have allowed both phone audio and media audio to be transmitted through the earbuds. 5.Please change other devices to see if it gets better.

1) Please charge the Trueair2. (Low battery may cause the disconnection.) 2) If you use WIFI, please try 4G/5G to see if it gets better. 3) Could you please kindly make sure if there is any obstacle or interference around you while using the headphones? Like Wireless remote control equipment, radar and so on, the Microwave oven will also affect the Bluetooth signal. Please also make sure the distance between earbuds and device is in 10m when there is no obstacles. 4) Please clear the pairing record and restart your phone to have a try. 5) Please try to factory reset.

Volume + : Double tap the right MFB Volume - : Double tap the left MFB

Trueair2 is Semi-in-ear earphone without ear tips. But you could try to buy some earbuds covers which will help you well.

Trueair2 has IPX4 splash proof. They are not designed for swimming, showering, or exposure to pool or ocean water. Do not wear the earbuds in a sauna or steam room.