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Let's start at the beginning. Goods - such as the SOUNDPEATS products you buy - can't simply be shipped freely from country to country. When goods are imported into a different country or customs territory, there is a charge called Customs Duty that must apply. This is charged by the local customs authority where the goods are being imported into.

If Customs Duty is payable to your territory, you'll be responsible for paying it to the authorities, so SOUNDPEATS isn't involved in this process. Whether Customs Duty is payable, and by how much, depends on a whole lot of different things. For example, many countries have a 'low-value threshold' below which they do not charge any Customs Duty.

If you have to pay Customs Duty though, the amount payable is usually calculated based on the value of the goods and the type of imported goods.

COUNTRIES YOU WON’T NEED TO PAY CUSTOMS DUTY FOR:
USA, UK, Australia, Canada, Norway, Switzerland & EU.

AND IF I DON'T PAY THE CUSTOMS DUTY?
Yikes. If for whatever reason, you refuse the customs fee and the parcel is returned to SOUNDPEATS, a shipping and handling fee may be deducted from your refund. If you're still unsure on whether you'll be subject to customs fees, we recommend contacting your local customs office for more info before placing your order!

Good question. Sales Tax - also known as VAT or GST depending on where you live - is a tax charged on the supply of goods or services. SOUNDPEATS is generally registered for Sales Tax in all of the countries it ships to, so we'll charge you the Sales Tax as part of the checkout process. We collect Sales Tax from you on behalf of the local tax authorities. We then pay this over to the local tax authority, so we don't keep any of the money for ourselves.