Cove Pro Over-Ear Headphones – 56dB Adaptive ANC Headphones with 95H Playtime & 7-Mic AI ENC

1. Check fit: Ensure the headphones are worn correctly and the ear cups seal well with your ears; poor sealing affects ANC performance.
2. Software update: Make sure the headphones have the latest firmware, which may fix known issues.
3. Environment: Test ANC in different surroundings, as noise effectiveness may vary.
4. Avoid electromagnetic interference: Stay away from devices that emit strong electromagnetic fields.
5. Clean the headphones: Ensure the headphones and microphone holes are free from dirt or blockage.

ANC reduces noise by generating sound waves opposite to ambient noise, which may create slight air pressure changes in the ear.
To reduce discomfort:
1. Adjust fit: Ensure headphones fit properly but not too tight.
2. Adaptation period: Ear pressure usually decreases over time as the brain adapts (typically within a month).
3. Software update: Check for firmware updates that may optimize ANC and reduce ear pressure.

Core cause: Microphone resource conflict.
- During calls, all microphone hardware and processing power prioritizes call audio.
- ANC and Transparency microphones require full capacity to capture ambient sound, which conflicts with call processing.
- Switching modes during calls may cause whistles, pops, intermittent distortion, increased system load, and higher battery consumption.
- This is normal due to the limitations of simultaneous microphone and processing usage.

Battery Status:
- Red light flashes once every 10 seconds: Low Battery
- Red light stays solid: Charging
- White light stays solid: Fully Charged
Pairing Status:
- Red and white lights alternating: Pairing Mode
- White light flashes once every 10 seconds: Connected
- White light flashes rapidly: Auto-reconnecting

In fact, the battery of the headphone needs maintenance.
Actually you need to charge your electronics at least every three months, if not,the headphone can cause deep self-discharge by not charging for a long time, damaging the battery. In addition, not using the headphone for a long time, and headphone storage location is not dry, moisture will also cause damage to the headphone. If you haven't used your headphone for several months, the battery is probably dead.

Product page shows single-charge duration and total duration with the charging case. Battery life depends on volume and Bluetooth codec.

The headphone support waterproof. After encountering water, please dry the headphone with a hair dryer and clean the charging port in a timely manner to ensure a dry environment before charging.
The battery life of headphone is related to volume and Bluetooth encoding.

1. Perform a factory reset.
2. Restart device and re-pair.
3. Ensure both firmware and app are up to date.
4. Check the button area for dust/debris. Press repeatedly with varying pressure to test responsiveness.

1. Fill in your email address and set/confirm your password (use letters + numbers, avoid special characters).
2. Click “Get verification code.”
3. Type in the code from your email.
4. Finish registration.

1. Ensure your phone has a stable network, and try again after ~2 minutes.
2. Check spam/junk inbox.
3. Try a different email.
4. Reinstall the app and restart your device.
5. Manually type the email; check for extra spaces.
6. Turn off antivirus/data encryption temporarily if blocking the app.

An email is needed to verify your identity, secure your account, and provide a personalized app experience. We only use it to send verification codes and respond via our feedback channel. Your privacy is protected.

1. Please first to check if your SOUNDPEATS headphone app has updated to the newest version. You can log in the app and find the icon with three bars in the upper left corner, find "about" to check the SOUNDPEATS version is. Please upgrade to make sure you get the newest version.
2. Please make sure that the headphone Bluetooth name is the default “ SOUNDPEATS Cove Pro “. If you changed the default name, please change to its original format. Then restart your phone. Please note that if you change the default Bluetooth name of the model, it may cause connection issue to this app.
3. Please make sure the location function of your mobile phone turn on, and authorize our app to obtain all permissions needed from your phone to make the connection easier. Please allow the app to always access the phone information, and do not choose the blank pass of the system.
4. Please make sure both headphone pair with each other, then connect to you phone first. After the headphone connected to your phone, then please open the app to connect headphone.
5. If the headphone could not still connect to app, please follow the steps one by one:
- try to turn off headphone app completely (Turn off the background running of the app totally);
- unpaired the headphone via your phone, then turn off phone Bluetooth; -do a reset as the manual;
- reconnect the headphone to your phone first after reset (In this step, please make sure SoundPEATS APP is off);
- re-open the app to search headphone to connect to app.

1. Reset the headphones as per the manual.
2. Let both headphones pair with each other, then turn on your phone’s Bluetooth to connect.
3. Ensure your phone is connected to a stable network, close the app and reopen it.
4. Retry updating the app.

Precautions during the app update process:
- During the update, keep the headphones within 0.5 meters of your phone.
- Do not put the headphones into the charging case.
- Do not play music or answer calls.
- Do not close or minimize the upgrade page.

1. Connect to Device A first, then disable its Bluetooth.
2. Enable Bluetooth on Device B, search for "SOUNDPEATS Cove Pro", and connect.
3. Re-enable Bluetooth on Device A; it will auto-reconnect.

Note: Dual Pairing and LDAC cannot be enabled simultaneously. Dual Pairing is disabled by default and must be activated via the companion app.
1. Ensure Device A is already connected to the headphones via Bluetooth, then disable Bluetooth on Device A.
2. The headphones will enter pairing mode (indicated by alternating red and white lights). Enable Bluetooth on Device B, search for "SOUNDPEATS Cove Pro", and connect.
3. Re-enable Bluetooth on Device A; it will automatically reconnect to the headphones.

1. It may be caused by the sound hole being blocked by foreign objects. Please gently clean with a little alcohol.
2. Try another device to see if the problem persists.
3. Reset the headphone.

1. Pick up calls via the headphone.
2. Do not mute calls.
3. Clean the mic holes.
4. Adjust volume on headphone and device.
5. For Android phones, ensure both phone and media audio are transmitted through the headphone.
6. Try other devices if necessary.

On some older Windows devices, you may see two options:
- "SOUNDPEATS Cove Pro Hands-Free AG Audio"
- "SOUNDPEATS Cove Pro Stereo"
Please select "SOUNDPEATS Cove Pro Stereo" for media audio. For calls, manually switch to "Hands-Free AG Audio".

On Mac/Windows for call audio:
A) Input: disable Realtek(R) Audio and "Stereo"
B) Output: disable Realtek(R) Audio or stereo mix.
C) Set only "Hands-Free AG Audio" as input/output.

- Check headphone and case battery; charge if low.
- Update firmware via the app.
- Factory reset and re-pair.
- Remove unnecessary connections from other devices.
- Restart phone/Bluetooth.
- Avoid high-EMI areas.
- Check network signal for internet calls.

- Stay within Bluetooth range (~10m) and avoid interference.
- Change Wi-Fi channels if necessary.
- Remove unnecessary Bluetooth connections.
- Ensure headphone have enough battery.
- Re-pair headphone.
- Update firmware and drivers.
- Avoid pairing with too many devices.
- Test with other devices.
- Reset if problems persist.

If there is no solution for your problem in this FAQ, please feel free to contact our Customer Service Team and we will provide you a solution as soon as possible.

If we confirm that the problem cannot be solved, we will arrange a replacement or refund for you.

SOUNDPEATS provides a 12-month warranty for every product. Your satisfaction is always greatly important to us.